eCommerce: a new European Directive on consumer rights

The new EU legislation adopted by the European Parliament on 23/6/2011 will strengthen the rights of consumers in all 27 Member States. The new Directive clarifies and simplifies the procedures for the remote commerce (electronic commerce) by specifying a wide set of measures aimed at protecting consumers and strengthening cross-border trade that takes place through the Internet.

The new legal framework emphasizes consumer safety, information before the conclusion of the agreement relating to their rights and clarity on the part of operations, for the legislative framework in the Europe Union.


Ηλεκτρονικό εμπόριο: νέα ευρωπαϊκή οδηγία για τα δικαιώματα των καταναλωτών

The following are the 10 most important changes for consumers in the new Directive:

  1. The proposal will eliminate hidden charges and costs on the Internet
  2. Increased price transparency
  3. Banning pre-ticked boxes on websites
  4. 14 Days to change your mind on a purchase
  5. Better refund rights
  6. Introduction of an EU-wide model withdrawal form
  7. Eliminating surcharges for the use of credit cards and hotlines
  8. Clearer information on who pays for returning goods
  9. Better consumer protection in relation to digital products
  10. Common rules for businesses will make it easier for them to trade all over Europe

More information here...